Shipping & Return Policy
At Exotic Cannabis Shop, we’re committed to providing you with a seamless and satisfying shopping experience, from Browse our exotic selections to receiving your order. We understand the importance of timely delivery and a clear return process.
Shipping Policy
Order Processing & Times
We know you’re excited to receive your order, so we work quickly to get it to you.
- Order Processing: Once your order is placed, it typically takes 1-2 business days for us to process and prepare it for shipment.
- Standard Shipping: After processing, you can expect your delivery within 3-7 business days.
- Expedited Shipping: For those who need their products sooner, our expedited option usually delivers within 1-3 business days post-processing.
Please Note: All shipping times are estimates. While we strive for prompt delivery, times may vary due to factors beyond our control, such as carrier delays, public holidays, or unforeseen logistical circumstances.
Shipping Costs
Shipping costs are calculated based on your specific order. Factors include your total order amount, the shipping method you choose (standard or expedited), and your delivery location within Cameroon. You’ll see the exact shipping cost displayed in your cart before you finalize your purchase.
We occasionally offer free shipping on orders that meet a certain value. Keep an eye on our promotions or check your cart to see if your order qualifies!
Discreet Packaging
Your privacy is our priority. All orders are shipped in discreet, unmarked packaging with no external indication of the contents or our company name.
Tracking Your Order
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery every step of the way.
Return Policy
Your satisfaction is incredibly important to us. We strive to ensure every product you receive from Exotic Cannabis Shop meets our high standards of quality.
Eligibility for Returns & Exchanges
If you’re not entirely happy with your purchase, you may be eligible for a return or exchange under the following conditions:
- Timeframe: You must initiate a return or exchange within 5 days of receiving your order.
- Condition: The item must be unopened and in its original, unused condition to be eligible. This means products should be in their original packaging, sealed, and show no signs of use or tampering.
Exclusions
Please note that due to the nature of our products and for hygiene and safety reasons, certain items may be excluded from our return policy once opened or used. These typically include (but are not limited to) used vaporizers, opened concentrates, or any product where the seal has been broken.
How to Initiate a Return or Exchange
To begin the return or exchange process, please follow these steps:
- Contact Us: Email our customer support team at support@exoticcannashop.com within 5 days of receiving your order.
- Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return. Photos may be requested for damaged or incorrect items.
- Await Instructions: Our team will review your request and provide you with detailed instructions on how to proceed, including the return shipping address if applicable.
- Ship Item (if applicable): If a return is approved, you will be responsible for securely packaging and shipping the item back to us. We recommend using a trackable shipping service.
Refunds & Store Credit
Once your returned item is received and inspected to confirm it meets our return criteria, we will process your refund or exchange.
- Refunds: Approved refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
- Exchanges/Store Credit: If you opt for an exchange or store credit, our team will assist you with selecting a replacement product or issuing your credit promptly.
If you have any questions or require further clarification regarding our shipping or return policies, please don’t hesitate to contact our customer support team. We’re here to help!