Frequently Asked Questions (FAQs) – Exotic Canna Shop

 

Welcome to our FAQs! Here, you’ll find answers to common questions about our products, how to use them, and what to do if you encounter any issues. We want your experience with Exotic Canna Shop to be smooth and enjoyable.

 

General Product Questions

 

Q1: Are all your products lab-tested?

Yes, absolutely. Every single cannabis product at Exotic Canna Shop undergoes rigorous third-party lab testing. This ensures purity, verifies cannabinoid and terpene content, and confirms they are free from pesticides, heavy metals, and other contaminants. We prioritize your safety and peace of mind.

Q2: How do I know what product is right for me?

Our diverse selection offers something for everyone. Consider your desired effects (relaxation, energy, pain relief), preferred consumption method (smoking, vaping, edibles), and your experience level. Beginners should always “start low, go slow.” Our knowledgeable budtenders are also here to provide personalized recommendations. Don’t hesitate to ask!

Q3: What’s the difference between THC and CBD?

THC (Tetrahydrocannabinol) is the primary psychoactive compound in cannabis, responsible for the “high” sensation. CBD (Cannabidiol) is non-intoxicating and is often sought for its potential therapeutic benefits, such as pain relief, anti-inflammatory properties, and anxiety reduction, without the psychoactive effects. Many products combine both.

Q4: How should I store my cannabis products?

Proper storage is key to maintaining potency and freshness.

  • Flower: Keep in airtight glass jars in a cool, dark place (away from direct sunlight and heat). Humidity packs can help maintain ideal moisture levels (55-62% RH). Avoid plastic bags for long-term storage.

  • Concentrates: Store in silicone or glass containers, preferably in a cool, dark place or refrigerated for extended shelf life. Allow to reach room temperature before opening if refrigerated.

  • Edibles: Store in their original packaging in a cool, dry place. Some edibles (like chocolates) may benefit from refrigeration. Always check the expiration date.

  • Vape Cartridges/Pens: Store upright at room temperature. Avoid extreme heat or cold (e.g., leaving them in a hot car) to prevent leaks or damage. Disconnect cartridges from batteries when not in use.

 

Flower & Pre-Rolls

 

Q5: My flower seems dry/crumbly. Is something wrong?

Cannabis flower can dry out over time, especially if not stored in an airtight container with proper humidity control. While it’s still safe to use, very dry flower might be harsher to smoke and lose some potency/flavor. Ensure you’re storing it correctly (see Q4). If you just received it and it’s excessively dry, please contact us.

Q6: Why is my pre-roll not burning evenly or canoeing?

“Canoeing” (one side burning faster) can happen due to uneven packing or airflow. Try rotating the pre-roll as you smoke to encourage an even burn. Storing pre-rolls upright can also help maintain even density.

 

Vapes & Cartridges

 

 

Q7: My vape pen isn’t producing vapor. What should I do?

Here are common troubleshooting steps:

  • Check Battery: Ensure your battery is fully charged. Most batteries require 5 clicks to turn on/off.

  • Connection: Make sure the cartridge is securely screwed onto the battery, but don’t overtighten. Clean the connection points on both the battery and cartridge with a cotton swab and rubbing alcohol.

  • Clog: Cartridges can sometimes clog, especially if left unused or stored improperly. Try gently preheating the cartridge (if your battery has this feature), or gently blowing through the mouthpiece while not firing. A toothpick can sometimes clear a minor blockage in the mouthpiece, but be careful not to damage the coil.

  • Airflow: Ensure no air holes on the cartridge or battery are blocked by your hand.

 

Q8: Why does my vape taste burnt?

A burnt taste often indicates the coil is too hot, there’s not enough oil saturating the coil, or the coil is at the end of its life.

  • Low Oil: If the cartridge is almost empty, the coil can burn exposed wick.

  • Puff Too Long/Hard: Taking very long, hard draws can overheat the coil. Take shorter, softer puffs.

  • Voltage Too High: If your battery has adjustable voltage, ensure it’s not set too high for your cartridge.

  • Defective Cartridge: Rarely, a cartridge may have a faulty coil. If none of the above helps, it might be a manufacturing defect.

 

Q9: My vape cartridge is leaking. What can I do?

Leaking can be frustrating.

  • Storage: Always store cartridges upright, not on their side.

  • Temperature: Extreme temperature fluctuations (e.g., leaving in a hot car then bringing inside) can cause oil expansion/contraction and lead to leaks. Keep them at room temperature.

  • Over-Puffing: Drawing too hard can pull oil into the mouthpiece or air path. Take gentle puffs.

  • Overtightening: Screwing the cartridge on too tightly can damage the seal.

  • Defective Cartridge: If a new cartridge leaks excessively, it may be faulty.

 

Edibles

 

Q10: How long do edibles take to work?

Edibles typically have a delayed onset compared to smoking or vaping because the cannabinoids must be digested and metabolized by your liver. Effects can take anywhere from 30 minutes to 2 hours to begin, and the full effects might not be felt for up to 4 hours.

Q11: How long do the effects of edibles last?

The effects of edibles can last much longer than inhaled cannabis, typically 4 to 8 hours, with some residual effects lasting up to 12 hours or even longer depending on the dose, your metabolism, and individual tolerance.

Q12: I ate an edible, and I don’t feel anything. Should I take more?

NO! This is the most common mistake. Due to the delayed onset (see Q10), taking more too soon can lead to overconsumption once the initial dose kicks in. Always wait at least 2-4 hours after your first dose before considering taking more. “Start low, go slow” is crucial with edibles.

Q13: What should I do if I’ve consumed too much edible?

If you feel overwhelmed or too high:

  • Stay Calm: Remember that the effects are temporary and will pass.

  • Find a Safe Space: Go to a quiet, comfortable environment.

  • Hydrate: Drink water or juice.

  • Snack: Eating some food can sometimes help.

  • Distract Yourself: Listen to music, watch a movie, or do something calming.

  • CBD: If you have non-psychoactive CBD on hand, a small dose might help mitigate some THC effects for some individuals.

  • Rest: Sometimes, sleeping it off is the best solution.

  • Seek Help: If you experience severe distress or paranoia, consider contacting a trusted friend, medical professional, or a local poison control center.

 

Concentrates

 

Q14: How do I use concentrates like Live Resin?

Concentrates are highly potent and typically consumed via dabbing (using a dab rig), vaporizing (with a compatible vape pen designed for concentrates), or by adding small amounts to flower in a joint or bowl. Dabbing provides a very strong, immediate effect and requires specific equipment. Always start with a very small amount (“rice grain” size or less) due to high potency.

 

Q15: What tools do I need for concentrates?

For dabbing, you’ll generally need:

  • Dab Rig: A water pipe specifically designed for concentrates.

  • Nail/Banger: The heating element, often quartz or titanium.

  • Torch: To heat the nail (unless using an e-nail).

  • Dab Tool: A small metal or glass tool to handle the concentrate.

  • Carb Cap: To regulate airflow and vaporize more efficiently.

Q16: Why is my concentrate losing flavor or becoming hard to handle?

Improper storage can degrade concentrates. Ensure they are kept in airtight, dark containers, away from heat and light. Exposure to air and fluctuating temperatures can cause terpenes (flavor compounds) to evaporate and the concentrate to change consistency.